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4032, Notre Dame Ouest, Montreal
For reservations, call 514-931-6544 or 1-866-931-6544
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Privacy Policy |
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Spa Savanna has published our Privacy Policy in order to demonstrate our firm commitment to customer privacy. Our Privacy Policy is based on the ten principles set out in the Personal Information Protection and Electronic Documents Act.
Accountability
Spa Savanna has appointed a Privacy Officer who is responsible for ensuring compliance with the requirements of PIPEDA. Should you have any questions regarding this Privacy Policy or concerns with respect to Spa Savanna’s compliance with the requirements of PIPEDA, you may contact our Privacy Officer at info@spasavanna.com.
Identifying Purpose of Collection
Spa Savanna collects your personal information to provide Services to you. We collect information in two ways; first we collect membership information when you register for our Services and second, we collect information relating to your personal health.
1. With respect to the collection of Membership Information, we use this information to (a) open an account, (b) verify creditworthiness, (c) communicate membership information within the spa as needed, (d) identify customer preferences and (e) keep you informed about the services we provide and information relating to special offers we may have available from time to time.
If you tell us that you no longer wish to receive notices about our services, or about special offers related to our services, we will not send you any further material. Spa Savanna does not disclose your Membership Information to any third party to enable them to market their products and services to you. For example, we do not provide our client mailing lists to other companies offering similar Services or to suppliers of products and services related to our business.
2. With respect to Personal Health Information, we collect and use this information to (a) assess whether it appears that you have the basic level of health necessary to use the facilities, (b) identify any contraindications suggesting that you should not undertake certain activities, (c) identify any cardiovascular or respiratory health issues you may have prior to using the facilities, (d) identify whether you have any head or neck injuries that would increase your risk of injury during treatment, (e) identify whether you have any infectious diseases which may adversely affect our staff or other customers, (f) identify situations where the use of certain medications may potentially cause adverse effects in combination with certain of the services, (g) ensure that you are aware of the risks involved with the use of the facilities, (h)assist our staff or trained medical personnel in treating you should an injury occur, (i)contact your personal physician should it become necessary to do so in order to protect your health and the health of other customers, (j) ascertain whether or not you are pregnant, as some treatments may have adverse effects on your unborn child, and (k) to provide information to qualified medical personnel in the case of an emergency.
Spa Savanna does not disclose your Health Information to any third party to enable them to market their products and services to you. Your written consent will be required to release any Health Information, save and except where it is necessary to seek, arrange for or provide immediate medical attention.
While we do collect and use your Health Information for the above purposes, we are not responsible for ensuring that you have the requisite level of health to use the facilities or undertake any particular activity or treatment, nor do we provide medical advice or diagnosis. All users of the Services do so at their own risk and should consult their physician before undertaking any particular activity or changing the level of physical activity.
Consent
When you register as a member and complete the health form, the fact of your doing so gives Spa Savanna your express consent to use the information you provide for the purposes set out in the section of this Privacy Policy on Identifying Purpose of Collection. You may withdraw your consent with respect to the use of your Membership Information at any time simply by indicating in writing and delivering to Spa Savanna your intention to withdraw consent. Please be advised however, if you withdraw your consent for us to use your Health Information, we may be forced to deny certain Services to you in the future where to offer such services without Health Information may present a potential health or safety risk to yourself, our staff or other customers.
Limiting Collection
Spa Savanna will limit the collection of both your Membership Information and your Health Information to the purposes expressly set out above. In addition, Spa Savanna may use your Membership Information or Health Information for purposes of compiling statistical data on usage of facilities and health issues experienced by customers so that we may better tailor our Services and facilities to the needs of our customers. If this information is used for statistical purposes it will be done so in a way that the aggregate data contains no references to individual customers.
Limiting Use, Disclosure and Retention
Membership Information and Health Information shall not be used or disclosed for any purposes other than those for which it is collected, save and except with the consent of the individual member, for the purposes set out in this Privacy Policy, for the purposes of providing emergency medical treatment, or as required by law. For example, we may be required by law to provide certain information if a court issues a subpoena or summons, or where there is an investigation by a regulatory body. Membership and Health Information shall be retained only as long as necessary for the fulfillment of the purposes set out above, or as required by law.
Accuracy
You will have the opportunity to update your Health History Form before Services are rendered. It is your responsibility to ensure that your Membership Information and Health Information is up-to-date and complete. As we may use this information to assess whether it would appear that you are medically fit to obtain certain Services, it is important that you regularly update your Health Information. We request that you immediately inform us of any change in your physical condition prior to obtaining any Services or using the facilities.
Safeguards
Spa Savanna takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are (a) premises security, (b) restricted file access to personal information, and (c)deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access.
Openness/Individual Access
With certain limited exceptions as provided in PIPEDA, you have a right to access your personal information at any time. You may access your personal information by contacting Catherine Lipsz via e-mail: info@spasavanna.com
In addition, please be advised that to help us make credit decisions about clients, prevent fraud, check the identity of new clients, we may on occasion, request information about you from the files of consumer reporting agencies.
Challenging Compliance
If you have any questions or concerns about our Privacy Policy, or our compliance with PIPEDA, you may address your concerns to our Privacy Officer (see above under the heading “Accountability”). If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
112 Kent Street,
Ottawa Ontario K1A 1H3
1.800.282.1376.
Changes to Our Privacy Policy
This Privacy Policy takes effect on February 1, 2006. Spa Savanna reserves the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy we will attempt to notify you by placing the information on our website, at our check-in desk and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
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